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Booking Conditions

  • Payment Terms

    Payment Terms
    - Payments may be made by cash, bank transfer or credit card (without surcharge).
    - The credit card payment will be fully processed upon confirmation.

  • Cancellation

    Cancellations only become effective once the Bhaya Cruises sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:
     
    Cancellation conditions  1 or 2 cabins 3 to 5 cabins 
     On confirmation  0%  0%
     08 – 30 days prior to your cruise  0%  30% of  total charge
     04 - 07 days prior to your cruise  50% of total charge  50% of total charge
     < 03 days prior to your cruise  100% of total charge  100% of total charge
     

  • Refunds

    No refunds will be made for unused services or no-shows.
    Please allow up to 15 days for any refund to appear in your account.

  • Currency

    All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.

  • Insurance

    On board insurance covers basic accidents on the vessel only, as required by Vietnamese law. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on Bhaya Cruises.

  • Other Conditions

    The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.
    Bhaya Cruises may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
    Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.

  • Bhaya Cruises Limitations of liability

    - Bhaya Cruises shall be liable only for its own negligence. Bhaya Cruises shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Bhaya Cruises, regardless whether it is on the vessel or off the vessel. Bhaya Cruises does not provide insurance for personal injury, luggage loss or medical evacuation.
    - The responsibility of Bhaya Cruises for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of Bhaya Cruises, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will Bhaya Cruises be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
    - Bhaya Cruises shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by Bhaya Cruises.
    In case of any dispute between a passenger and Bhaya Cruises or a third party, the laws of Vietnam shall apply.