FREQUENTLY ASKED QUESTIONS

1. Is it safe on the cruise in Halong Bay?

Yes, we take the safety and security of our guests and crew seriously; hence, we have 24h security on board. The Captain and Cruise Manager are the Security Officers and you are welcome to ask about personal safety ashore or while cruising. Furthermore, you can use safes in the cabins or suites to store jewelry and other valuables or deposit it in the safety deposit box at the Reception Desk.

In addition, the lifeboats are located on the Sundeck; each accommodates a maximum of 12 people. Also, life vests are available in each cabin, under your bed, in the dining area under your chairs, and in the tender boat; so please check for those once on board. Guests are recommended to wear a life jacket for all excursions, kayaking, and swimming activities.

In case of emergency, please put on the life vest and gather at the reception area. We do offer life vest in children and even infant sizes. Follow the instructions of the cruise manager or chief purser. Your cabin is also equipped with a hammer for breaking the window and an emergency lamp. Tender boats and lifeboats are ready and there are enough places provided for all passengers. For emergency cases on board in Halong Bay, the reception area is the central point on board and our staff is on 24-hour standby behind the reception desk.

2. Do you have a medical service or doctor on board Halong Bay?

There are no onboard doctors as part of the crew. However, all vessels are equipped with First Aid Kits and a basic medicine supply. Please ensure you bring adequate supplies of prescription medications to cover the duration of your trip. We also recommend you bring medicines for colds, fever, and diarrhea. Of course, we hope you will not need them, but it is always better to be prepared. If a serious medical emergency requires assistance from onshore, we will take you back to the pier within one (01) hour. If you or one of your cruise companions is feeling ill, please inform the Reception Desk immediately.

 

In case of urgency, our tender can return to the pier to take you to the nearest hospital within 1 hour. The whole boat can also return to the pier within 02 hours.

3. Is there any restriction for the pregnant?

We regretfully have to refuse guests who have entered their 36th week of pregnancy by the beginning of the cruise. Please advise us how far along (in weeks) your pregnancy is and confirm that you are in good health and are not experiencing a high-risk pregnancy. Besides this, please also inform us of your pregnancy in order for us to take good care of you. Bhaya Cruises strongly recommends you review your health insurance coverage before Halong Bay cruise.

4. What is the bedding configuration on Bhaya Cruises?

Our cabins can accommodate maximum two (02) Adults and one (01) Child under the age of 12. Bhaya Cruises cannot provide extra beds; however, Bhaya Cruises can offer a mattress (80cm x 160cm) or portable baby cot by request. Additional charges may apply for occupancy of more than two guests per room or suite. Please advise your travel consultant for further details when you book your Halong cruise.

For missing or damaged luggage, or to inquire about an item you may have left on board, please email us at sales@bhayacruises.com. When contacting us, please ensure you give us your full name, cruise vessel name, cabin number, and the cruise date.

5. What is the cruise policy for children?

Occupancy of a room is limited to two adults and one child. Bhaya Cruises may, however, allow children to stay in the room with their parents, either with or without an extra mattress. Our policy is not to charge for children under 2 years of age. One extra child between 2 and 11 staying with its parents with the existing beds is charged at US$ 80/ child/ night. Two children below 12 staying in a separate cabin will be charged at 75% of the adult price. Children from 12 years older will be charged the same as adults.

6. What do room services and amenities include? Is there satellite TV available in cabin?

All of our cabins are provided with a set of bathroom amenities and hairdryers. If you have any questions about the appropriate place to plug in your hairdryer, razor or any other appliances, please check with our staff. Also, you can skim over our factsheet for more information about the facilities and amenities in each cabin.

Unfortunately, there's no satellite TV in cabin onboard, due to the low signal of this area. 

Currently, there is no laundry service available on board. Ironing/pressing is available for at an extra cost. In case you need irons please kindly contact our Receptionist onboard. Other special room services like ordering drinks or booking spa package is not available from 11:00 pm to 6:00 am on the next day.

7. How can I stay in touch with my family and friends while onboard Bhaya Cruises?

Each cabin has its own telephone for cabin-to-cabin calls. Ship-to-shore calls can be placed at the Reception Desk; the charges will be added to your shipboard account. Please note that mobile/handphone coverage may be intermittent in some places due to the area’s topography.

The Internet (wi-fi) is only available to access at the bar area and free of charge. However, please note that the signal on-board is relatively unstable due to the far distance from land. We also provide internet access at our pier and it is free of charge based on a first come first serve basis.

8. Can I make any dietary request on board Halong Bay?

All meals aboard are prepared by our qualified local Vietnamese chefs under the guidance of our European management team. The schedule for meals is as below:

- Buffet lunch: 1pm – 2pm

- Set-menu dinner: 7pm – 9pm

- Buffet breakfast: 7 am – 9:30 am

Our restaurant offers Vietnamese seafood and international dishes and accommodates a maximum of 40 guests, no reservations required. A kid’s menu is available upon advance request.

The Bhaya bar offers tea, coffee, soft drinks, fruit juices, mocktails, cocktails, beers, spirits, and wine.

Bhaya Cruises regrets we do not offer an in-room dining service due to the limited space in the cabins, but private dinners or theme parties are possible upon request and are subject to extra charges.

We make every effort to accommodate our guests' dietary requirements whenever possible. We can accommodate dietary needs such as vegetarian meals (including Indian-style vegetarian), halal cuisine, and baby food as per your request. All you have to do is notify us at least one (01) week prior to your cruise. Please note that infant formula is not provided on board.

9. How can I make a special request (kayak, spa, babaysittin, hotel booking,ect.)?

Your Special Requests can be made on the Room Details Page of the booking form, there where you complete the guest names and select the nationality. Please click on "Special Requests” and then simply type in your request. Please note that all Special Requests are subject to availability and will be confirmed upon arrival.

Kayak:

Normally, the kayak will be free of charge when you cruising with Bhaya. However, this activity is only allowed during the scheduled time on the itinerary and guests must follow strictly the safety guidelines.

Spa:

Reservations for our Spa. If you are interested in this service, please make your reservation as soon as you come aboard - appointments tend to fill up quickly. Alternatively, you can request this extra service via email before the start of the cruise on sales@bhayacruises.com.

Babysitting:

Babysitting is offered both in a group setting and individually. The babysitting service must be reserved through our Sales Department at least 24 hours in advance. If not, there is no guarantee that sitters will be available. The service is offered between 8:00 am and 2:00 am whenever staff is available. Sitters will be assigned on a first come first served basis.

Children MUST be at least 1 year old.

Approximate Rate: $12.00 per hour for one or two children within the same family or $15.00 per hour for three children within the same family. Times and prices are subject to change without prior notice. Payment must be made in cash or credit card upon checking out.

Airport transfer, visa service, or hotel booking:

Besides our accommodation service, Bhaya Cruises also supports our guests in arranging hotel booking, airport transfers, Ha Long – Hanoi – Ha Long transfers and visa on arrival. If you need any extra service, please kindly contact our Sales Department for more details.

10. What is the Smoking Policy onboard?

For the comfort and enjoyment of all our guests, smoking is NOT allowed in any of the vessel’s interior spaces. However, smoking is permitted in the sheltered external areas designated for smoking, on the Sundeck, the open balcony and other boat decks on port and starboard. Smoking is permitted on open decks but not near open doors, windows, hatches or ventilation intakes, the petrol storage tank, kitchen area, dining area, and the bars. A guest must be at least 18 years of age to purchase, possess or use tobacco products onboard. Cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.

11. What are the restricted and prohibited items onboard in Halong Bay? Can I bring my pet to the cruise?

We require all our guest’s names and personal data prior to embarking and also request to leave any questionable items at home. No weapons, firearms, ammunition, explosive devices, and illegal drugs will be allowed onboard. This policy is to ensure your comfort and worry-free vacation so we strongly encourage your compliance.

Guests are not allowed to bring alcoholic or non-alcoholic beverages onboard for consumption or any other use. Our bar stocks a wide selection of alcoholic and non-alcoholic beverages at very reasonable prices so there is no need to bring any on board. However, if you would like to request any special alcoholic or non-alcoholic beverages then please contact our Sales Department.

Animals and/or pets are not allowed onboard Bhaya Cruises under any circumstance. 

12. Are your cruises friendly to the disabled?

Bhaya Cruises vessels have been built according to historic designs from a bygone era; therefore regretfully there are no facilities for convenient access for people with disabilities. We would like to thank you for your understanding.

13. Is there anything I need to pay attention to the weather in Halong Bay?

Please click on the following link for the average weather report in the area before your trip: http://www.accuweather.com/en/vn/ha-long/355736/september-weather/355736

You can also have a look at a local Vietnamese forecast on http://www.nchmf.gov.vn. Click on English/ Select Northeastern/ Select Quang Ninh

The clothes normally are relaxing and casual. Sturdy walking shoes are recommended for sightseeing excursions. Dinner attire is “evening casual”. You should bring warm clothes during the winter months in Halong Bay from November to March and cool, light clothing for sun protection is recommended during the summer months in Halong Bay.

The best time of year to visit Halong Bay is from October to April. Because the bay is situated in the northern part of the country, it can get colder in late fall and winter. However, generally speaking, Halong Bay can be visited all year round. You should be aware that the cruise may encounter sporadic cancellations between July to September due to storms.

14. What if my cruise is cancelled due to bad weather?

Bhaya Cruises tries to avoid operating any vessel in the vicinity of a tropical system and Bhaya Cruises monitors the progress of these storms very closely to update for our clients. If there is any potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas. Please always leave us your contact details, such as your hotel in Hanoi or your mobile number in Vietnam.

In case the boat is canceled before the departure from Hanoi, Bhaya Cruises shall notify you and make a 100% refund for the cabin and transfer charge if any. If you have booked a hotel with Bhaya before or after the cruise, the hotel booking remains unchanged.

In case you are already in Halong Bay, Bhaya Cruises shall try to book you on the day cruise with lunch on board which is usually at around US$ 80/ person, plus transfer costs from/to Hanoi.

15. What is the booking cancellation policy?

Please be sure to check our terms and conditions prior to making your booking. 

The cancellation policy depends on the number of cabins you reserve, and early bird/last minute/flexible price. For your convenience, you can find a link to this policy on both the booking form as well as your Confirmation Email.

Changes to the period/length of your stay may result in a cancellation fee. This also includes requests for shortened stays or changing dates before and after your check-in.

16. How do I pay for my Halong cruise?

All our quotes are in US Dollars. Bhaya Cruises accepts payment by Visa, MasterCard and American Express by bank transfer. For those living or staying in Vietnam, payment can also be made by credit card or cash prior to the cruise date.

Once we have received your credit card details and confirm that a room is available, a confirmation e-mail will be sent to you.

Bhaya Cruises uses the Secure Socket Layer (SSL) technology to encrypt all information. Please click here to check our site's authenticity and to verify the validity of our secured communication. Your credit card will be charged by Bhaya Cruises Co., LTD. If you have any questions regarding charges to your credit card, please contact our customer support at sales@bhayacruises.com.

The payment schedule for groups is different from that of individuals. Final payment of the balance must be received by Bhaya Cruises immediately after you complete booking for groups from 1 – 10 guests, at the time of booking for groups from 10 – 20 guests and 90 days prior to the cruise date for groups from 20 up to 70 guests. For all holiday cruises, Christmas and New Year's, payment is due 30 days prior to cruise day.

We accept US Dollars, Euros and Vietnam Dong. We are sorry there is no money exchange available on board. Items you purchase on board, together with any optional excursions you purchase, will be added to your shipboard account. You may settle your account in cash (Vietnam dong, Dollars or Euros) or by credit card (sorry, the ship is unable to accept traveler’s checks).

17. What should I bring onboard in Halong Bay?

Before your departure, we kindly advise you to re-check all the information about your booking and details itinerary. Besides, here're some documents you will need to present at our check-in area: 

- Booking confirmation

- Identification documents (proof of citizenship) for each guest

Don't forget to bring along your credit card or cash used for your onboard expense if any. 

18. Is transfer included in your price?

There are two main options guests can choose to join with Bhaya Cruises:

- Shuttle bus: $35/pax (Hanoi - Halong - Hanoi)

- Limousine transfer: $40/pax (Hanoi - Halong - Hanoi)

- Private car: $215/car (Hanoi - Halong - Hanoi), or direct to Noi Bai International Airport for guests who go by seaplane to Halong

It takes about 2.5 hours to transfer from Hanoi - Halong by shuttle bus, and only 2 hours to go from Hanoi - Halong by private car. The trip from Hanoi center to Noi Bai International Airport should be within 1 hour, and it takes about 1 hour from Tuan Chau Harbor - Cat Bi International Airport.

The transportation is optional and excluded from cruise fee, so guests can feel free to pick their transportation preference.

19. Is there any CSR activity available on the cruise?

We are proud to be the pioneering enterprise contributing tirelessly to protect the environment and support the local community. Since the foundation, Bhaya Group has been operating responsibly, in pursuit of sustainable tourism in many aspects. We are aware of the impact that cruise tourism can have on delicate ecosystems if it is not well managed. To address various challenges to sustainable development we are establishing close working relationships with all major stakeholders to conserve the quality of the natural, social and cultural resources in and around Halong Bay. Our four activities throughout the years are Bhaya Green, Save the Langur, Bhaya Care, and Bhaya Community.

Our CSR activities are currently not direct for guests on Bhaya Cruises. However, we love to know our guests enjoying these meaningful activities such as Save the Langur and Bhaya Community by visiting the destinations, listening to stories and reasons behind.

20. What should I know about the electricity system onboard?

Our cruise services meet the international standard to satisfy our passengers’ needs. Our cruise provides you 24-hour electric power. Onboard electricity is 220V AC. 

The available power outlet onboard is the two-pole plug. If your electronic devices come with other types of outlet, adapters are available at the Reception Desk on request.

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Find here the handpicked cruising experiences offered by Bhaya Cruises together with tips & guide for traveling Halong Bay.