A COMPLETE GUIDE TO
HALONG BAY CRUISE
We’ve thought of the details, so you don’t have to.

Before you go

Before you depart for your Bhaya Cruises, there are a few things you should be sure to do. We ask that you send all requested personal information to us no later than 3 days prior to your cruise departure. We must have this information in order to appropriately register your cruise with the port authorities, and if such information is missing or incorrect we cannot guarantee your permission to board.
Bring with you all personal items and necessities for the 2 or 3 days duration of your cruise. Keep in mind the activities you expect to take part in as you pack your luggage. Remember to bring sun protection with your swim gear, and if you plan on any hiking or cycling a good pair of shoes and comfortable clothes are a must. Northern Vietnam gets surprisingly cool from December to February, so if you are cruising in the winter months be sure to come equipped to stay warm.

Don't forget your camera and any other electronic gadgets you need to record your experience. Be sure your memory card has plenty of space, or bring extra cards, as most passengers end up with far more pictures than they first expected. Finally, pack light and carry along your appreciation for natural beauty and come prepared to fully relax.

During the cruise

During your cruise you will have the option to join a number of activities, depending on your specific itinerary and local conditions. You will be informed by cruise staff about the scheduling of activities, and staff members are always available to answer questions about these activities.

You may choose to go kayaking, or board a traditional wooden rowing boat to visit the Dark & Bright Cave. Sung Sot (Surprise Cave) is one of Halong Bay's largest and most beautiful caverns and a popular spot to visit. The walk into the cave requires you to climb some steps, and you are rewarded with the view from the cave entrance. If your cruise docks on Cat Ba Island, you may trek or cycle several kilometres to visit Viet Hai Village, a remote settlement in a picturesque valley surrounded by forests. On Titov Island you can swim and enjoy the beach, as well as climb the hill to the peak of the island for a panoramic view over Halong Bay.

Please confirm the activity schedule with your cruise staff and be ready to disembark on time. Activities such as kayaking, cycling or trekking require a certain level of physical fitness; be aware of your own capacity and avoid engaging in activities which might be too much for you. At all times, whether on the Bhaya Cruises or on an excursion, strictly follow the guidance of your cruise staff members, as it is designed to ensure your own safety.

Safety & Security

  • At Bhaya Classic, the safety and security of our guests and team members is paramount.  Each Bhaya Classic cabin is connected to the integrated boat-wide alarm system, and is equipped with a fire extinguisher, hammer, flashlight and life jackets.
  • Bhaya Classic boats are all equipped with integrated boat-wide alarm systems, life rings, life rafts and fire extinguishers.
  • Before each cruise, all passengers take part in a safety briefing. 

Company Safety Measures

  1. All Bhaya Classic ships are commanded by a Captain, and manned by a professional Deck Crew and Cruise Staff. All Crew and Staff members have earned training certificates or recognized expertise, as accredited by the relevant Vietnamese Government Authority or Agency.
  2. All Bhaya Classic ships operate under professional daily technical supervision and ongoing maintenance schedules. Each ship undergoes regular monthly and bi-annual routine maintenance and an annual dry-docking to ensure all aspects of seaworthiness and the good condition of accommodations. 
  3. Our Cruise Managers conduct a safety briefing for all passengers prior to each departure. The briefing includes on-board safety procedures and clear instructions in case of emergency.
  4. All Bhaya Classic Crews are trained for SOLAS (Safety of Life at Sea) and dealing with emergencies. Refresher training sessions and live drills are conducted every 6 months.
  5. Every ship is fitted with professional marine safety equipment: VHF Radio, GPS Plotting, Two-way radios, Water Ingress Alarm System, Anti-sinking Pump System, Fire Alarm system and fire extinguishers.
  6. Each ship is inspected by the local Maritime Registration Authority annually and certified accordingly.
  7. All Bhaya Classic ships are covered with maximum ship insurance based on the vessel certification, including total Crew and Passenger capacity. 
  8. Bhaya Classic Cruises places the highest priority on the safety and security of our ships and all Passengers, Crew and Staff on board.
     

Life jackets available inside cabins and public areas

Life jackets available inside cabins and at public areas

Safety Facilities List:

  • 120 life jackets total, including 42 inside cabins
  • 4 life rafts (for 12 people each)
  • 15 life rings, including 8 on the sundeck, 4 in the restaurant and 3 on tender
  • 21 hammers
  • 21 fire extinguishers 1kg in cabin for passengers' usage
  • 16 fire extinguishers 3.5 kgs on the staircase
  • 2 fire extinguisher 34 kgs in the reception area and the restaurant
  • 1 alarm for fire in all parts of boat (in case of smoke)
  • 1 alarm for water level in basement

 

What is Bhaya Classic Cruises' policy on cruising while pregnant?

We regretfully have to refuse guests who have entered their 37th week of pregnancy by the beginning of the cruise. Please advise us how far along (in weeks) your pregnancy is and confirm that you are in good health and are not experiencing a high-risk pregnancy. Besides this, please also inform us of your pregnancy in order for us to take good care of you. Bhaya Cruises strongly recommends you review your health insurance coverage before Halong Bay cruise.

Do you offer an extra bed in cabin?

Our cabins can accommodate maximum two (02) Adults and one (01) Child under the age of 12. Bhaya Cruises can not provide extra beds; however, Bhaya Cruises can offer a mattress (80cm x 160cm) or portable baby cot by request. Please advise your travel consultant for further details when you book your Halong cruise.

Can I use a telephone or cell phone on board in Halong Bay and Cat Ba island?

Each cabin has its own telephone for cabin-to-cabin calls. Ship-to-shore calls can be placed at the Reception Desk; the charges will be added to your shipboard account. Please note that mobile/hand phone coverage may be intermittent in some places due to the area’s topography.

Do your vessels offer access for the disabled?

Bhaya Cruises vessels have been built according to historic designs from a bygone era; therefore regretfully there are no facilities for convenient access for people with disabilities. We would like to thank you for your understanding.

Do you have security on board in Halong Bay?

Yes, we take the safety and security of our guests and crew seriously; hence, we have 24h security on board. The Captain and Cruise Manager are the Security Officers and you are welcome to ask about personal safety ashore or while cruising. Furthermore, jewelry and other valuables can be deposited in the safety deposit box at the Reception Desk. There are no safes in the cabins or suites.

What are the banned items or persons on board in Halong Bay?

We require all our guest’s names and personal data prior to embarking and also request to leave any questionable items at home. No weapons, firearms, ammunition, explosive devices and illegal drugs will be allowed onboard. This policy is to ensure your comfort and worry-free vacation so we strongly encourage your compliance.

Do you have a medical service or doctor on board Halong Bay?

There are no on board doctors as part of the crew. However, all vessels are equipped with First Aid Kits and a basic medicine supply. Please ensure you bring adequate supplies of prescription medications to cover the duration of your trip. We also recommend you bring medicines for colds, fever and diarrhea. Of course we hope you will not need them, but it is always better to be prepared. If a serious medical emergency require assistance from onshore, we will take you back to the pier within one (01) hour. If you or one of your cruise companions is feeling ill, please inform the Reception Desk immediately.

In case of urgency, our tender can return to pier to take you to the nearest hospital within 01 hour. The whole boat can also return to pier within 02 hours.

Are there life boats and life vests available on board in Halong Bay?

Yes, the life boats are located on the Sundeck; each accommodates a maximum of 12 people. Besides this, life vests are available in each cabin, under your bed, in the dining area under your chairs, and in the tender boat; so please check for those once on board. Guests are recommended to wear a life jacket for all excursions, kayaking and swimming activities.

What is the safety procedure on board in case of emergency in Halong Bay?

Your safety is our number one priority. In case of emergency, please put on the life vest and gather at the reception area. Follow the instructions of the cruise manager or chief purser. Your cabin is also equipped with a hammer for breaking the window and an emergency lamp. Tender boats and life boats are ready and there are enough places provided for all passengers.

What is the contact point for emergency cases on board in Halong Bay and Cat Ba island?

The reception area is the central point on board and our staff is on 24 hour standby behind the reception desk.

What do I do in case I forget something on board in Halong Bay and Cat Ba island?

For missing or damaged luggage, or to inquire about an item you may have left on board, please email us at sales@bhayacruises.com. When contacting us, please ensure you give us your full name, cruise vessel name, cabin number and the cruise date.

What dining options are offered on board?

All meals aboard are prepared by our qualified local Vietnamese chefs under the guidance of our European management team. The schedule for meals is as following:
-    Buffet lunch: 1pm – 2pm
-    Set-menu dinner: 7pm – 9pm
-    Buffet breakfast: 7am – 9:30am
Our restaurant offers Vietnamese seafood and international dishes and accommodates a maximum of 40 guests, no reservations required. A kid’s menu is available upon advance request.
The Bhaya bar offers: tea, coffee, soft drinks, fruit juices, mock tails, cocktails, beers, spirits and wine.
Bhaya Cruises regrets we do not offer an in-room dining service due to the limited space in the cabins, but private dinners or theme parties are possible upon request and are subject to extra charges. You should advise Bhaya Cruises of any special food preferences, allergies or dietary requirements at least one (01) week prior to your cruise.

What type of special meals does Bhaya Cruises offer?

We make every effort to accommodate our guests' dietary requirements whenever possible. We can accommodate dietary needs such as: vegetarian meals (including Indian-style vegetarian), halal cuisine, and baby food as per your request. All you have to do is notify us at least one (01) week prior to your cruise. Please note that infant formula is not provided on board.

What is the local currency you accept onboard? Will I be able to exchange money on board?

We accept US Dollars, Euros and Vietnam Dong. We are sorry there is no money exchange available on board. Items you purchase on board, together with any optional excursions you purchase, will be added to your shipboard account. You may settle your account in cash (Vietnam dong, Dollars or Euros) or by credit card (sorry, the ship is unable to accept traveller’s checks).

What is the Smoking Policy onboard?

For the comfort and enjoyment of all our guests, smoking is NOT allowed in any of the vessel’s interior spaces. However, smoking is permitted in the sheltered external areas designated for smoking, on the Sundeck, the open balcony and other boat decks on port and starboard. Smoking is permitted on open decks but not near open doors, windows, hatches or ventilation intakes, the petrol storage tank, kitchen area, dining area and the bars. A guest must be at least 18 years of age to purchase, possess or use tobacco products onboard. Cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.

Can I bring liquor or non-alcoholic beverages (from home or from a port) on board?

Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use. Our bar stocks a wide selection of alcoholic and non-alcoholic beverages at very reasonable prices so there is no need to bring any on board. However, if you would like to request any special alcoholic or non-alcoholic beverages then please contact our Sales Department.

Do I tip individually or collectively?

Tips are discretionary and not included in your cruise price. Rather than showing your gratitude to each staff member individually, you may want to tip the onboard staff collectively at the end of your cruise. We suggest around USD $5 - $10 (or equivalent local currency) per guest – but of course this is up to you. Collective tips are aggregated and distributed among our entire staff. Any additional, personal tips are at your own discretion.

What kind of clothes should I bring for the Halong Bay cruise?

The dress code on board and ashore is relaxed casual. Sturdy walking shoes are recommended for sightseeing excursions. Dinner attire is “evening casual”. You should bring warm clothes during the winter months in Halong Bay from November to March and cool, light clothing for sun protection is recommended during the summer months in Halong Bay.

Do my hair dryer, razor or other appliances work on board?

Onboard electricity is 220V AC. Adapters are available at the Reception Desk on request. If you have any questions about the appropriate place to plug in your hair dryer, razor or any other appliances, please check with our staff.

Do you offer hairdryers in your cabin?

Yes, all of our cabins have hairdryers. You can skim over our fact sheet for more information about the facilities and amenities in each cabin.

Do you provide irons and ironing boards for use during my stay in Halong Bay?

Yes, in case you need irons please kindly contact our Receptionist on board.

Do you provide a laundry service on board?

There is no laundry service available on board. Ironing/pressing is available for at an extra cost. Please contact the Reception Desk for information.

Are babysitters available onboard?

Babysitting is offered both in a group setting, and individually. The babysitting service must be reserved through our Sales Department at least 24 hours in advance. If not, there is no guarantee that sitters will be available. The service is offered between 8:00 am and 2:00 am whenever staff is available. Sitters will be assigned on a first come first served basis.
Children MUST be at least 1 year old.
Approximate Rate: $12.00 per hour for one or two children within the same family or $15.00 per hour for three children within the same family. Times and prices are subject to change without prior notice. Payment must be made in cash or credit card upon checking out.

Is Internet access available from the vessel?

No, internet is not available on board for our guests, it is available for staff-use only. We can assist in case of urgency but the signal on board is relatively unstable. We only provide internet access at our pier and it is free of charge based on a first come first serve basis.

How do I pay for my Halong cruise?

All our quotes are in US Dollars. Bhaya Cruises accepts payment by Visa, MasterCard and American Express by bank transfer. For those living or staying in Vietnam, payment can also be made by credit card or cash prior the cruise date.
What is the credit card payment procedure and how safe is it?

Once we have received your credit card details and confirm that a room is available, a confirmation e-mail will be sent to you.

Bhaya Cruises uses the Secure Socket Layer (SSL) technology to encrypt all information. Please click here to check our site's authenticity and to verify the validity of our secured communication. Your credit card will be charged by Bhaya Cruises Co., LTD. If you have any questions regarding charges to your credit card, please contact our customer support at sales@bhayacruises.com.

What happens if there's a hurricane predicted at the time of my Halong Bay cruise?

Bhaya Cruises tries to avoid operating any vessel in the vicinity of a tropical system and Bhaya Cruises monitors the progress of these storms very closely. If there is any potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas.

Who decides the cancellation of the Halong Bay cruise?

The cancellation of the cruise is decided by the local authority in Halong Bay. They closely monitor the weather conditions; they usually do not give official notice but instead do not give permission for boats to go out. Most often in case of storms, Bhaya Cruises informs guests a day before the cruise. In case there is no knowledge beforehand of any storms, Bhaya Cruises may announce the cancellation on the morning of the cruise or as soon as it receives information from the local authority that no boats are allowed to go in the Halong Bay.
What if my cruise is cancelled due to bad weather?

Bhaya Cruises monitors the weather situation closely and tries to update to all our clients. Please always leave us your contact details, such as your hotel in Hanoi or your mobile number in Vietnam.

In case the boat is cancelled before the departure from Hanoi, Bhaya Cruises shall notify you and make a 100% refund for the cabin and transfer charge if any. If you have booked a hotel with Bhaya before or after cruise, the hotel booking remains unchanged.

In case you are already in Halong Bay, Bhaya Cruises shall try to book you on the day cruise with lunch on board which is usually at around US$ 80/ person, plus transfer costs from/to Hanoi.

When can I make my Spa or Kayak reservations?

Reservations for our Spa or Kayak can be made once on board. If you are interested in these services, please make your reservation as soon as you come aboard - appointments tend to fill up quickly. Alternatively, you can request these extra services via email before the start of the cruise on sales@bhayacruises.com.

How can I make a Special Request (Bed Type, Cabin Location, etc.)?

Your Special Requests can be made on the Room Details Page of the booking form, there where you complete the guest names and select the nationality. Please click on "Special Requests” and then simply type in your request. Please note that all Special Requests are subject to availability and will be confirmed upon arrival.

Can I request an Airport Transfer or Visa service or hotel booking?

Yes. Besides our accommodation service, Bhaya Cruises also supports our guests in arranging hotel booking, airport transfers, Ha Long – Hanoi – Ha Long transfers and visa on arrival. If you need any extra service, please kindly contact our Sales Department for more details.

What documents do I need to present at the Bhaya pier in Halong Bay?

You will need to present:

- Booking confirmation

- Identification documents (proof of citizenship) for each guest

- Credit card or cash used for your onboard expense.

What is included in the package price?

This depends on your selected package. Please select a tentative date, check the price and refer to the inclusions/exclusions list. Usually you can expect to have the cabin charges and meals included. Transfer, spa services, beverages, hotel in Halong or Hanoi… are excluded from the price.

When do I pay for my Ha Long Bay cruise vacation?

The payment schedule for groups is different from that of individuals. Final payment of the balance must be received by Bhaya Cruises immediately after you complete booking for groups from 1 – 10 guests, at the time of booking for groups from 10 – 20 guests and 90 days prior to the cruise date for groups from 20 up to 70 guests. For all holiday cruises, Christmas and New Year's, payment is due 30 days prior to cruise day.

Can I make a booking online if I am not one of the guests?

Yes. The credit card holder is not required to be present at check-in. If the credit card holder is not one of the guests, he or she can pay for the booking via third party payment. The credit card holder must complete and fax a Payment Confirmation form as well as a copy (both sides) of the used credit card to +84 4 39446776. If you have any queries, please do not hesitate to email us.

What is the booking cancellation policy?

Please be sure to check our terms and conditions prior to making your booking.
The cancellation policy depends on the number of cabins you reserve. For your convenience, you can find a link to this policy on both the booking form as well as your Confirmation Email.
Changes to the period / length of your stay may result in a cancellation fee. This also includes requests for shortened stays or changing dates before and after your check-in.

How many total guests can check into a room or suite?

The maximum occupancy for any room or suite is 02 adults and 01 child under 12 years old. Additional charges may apply for occupancy of more than two guests per room or suite.

What is the cruise policy for children?

Occupancy of a room is limited to two adults and one child. Bhaya Cruises may however allow children to stay in the room with their parents, either with or without an extra mattress. Our policy is not to charge for children under 2 years of age. One extra child between 2 and 11 staying with its parents with the existing beds is charged at US$ 80/ child/ night. Two children below 12 staying in a separate cabin will be charged at 75% of the adult price. Children from 12 years older will be charged the same as adults.

What’s the best time to visit Halong Bay?

The best time of year to visit Halong Bay is during spring or fall. Because the bay is situated in the northern part of the country, it can get colder in late fall and winter. However, generally speaking, Halong Bay can be visited all year round. You should be aware that the cruise may encounter sporadic cancellations between July to September due to storms.

What’s the weather like in Halong Bay?

Please click on the following link for the average weather report in the area before your trip http://www.accuweather.com/en/vn/ha-long/355736/september-weather/355736

You can also have a look at a local Vietnamese forecast on http://www.nchmf.gov.vn. Click on English/ Select Northeastern/ Select Quang Ninh

Where does Bhaya Classic go in the Halong Bay?

Please refer to your preferred package. Each package is provided with a route map in the top right corner.

Does Bhaya Classic go to Bai Tu Long Bay?

Yes, please refer to your preferred package and check the route map.

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