Frequent Asked Questions

We regretfully have to refuse guests who have entered their 37th week of pregnancy by the beginning of the cruise. Please advise us how far along (in weeks) your pregnancy is and confirm that you are in good health and are not experiencing a high-risk pregnancy. Besides this, please also inform us of your pregnancy in order for us to take good care of you. Bhaya Cruises strongly recommends you review your health insurance coverage before Halong Bay cruise.

Our cabins can accommodate maximum two (02) Adults and one (01) Child under the age of 12. Bhaya Cruises can not provide extra beds; however, Bhaya Cruises can offer a mattress (80cm x 160cm) or portable baby cot by request. Please advise your travel consultant for further details when you book your Halong cruise.

Each cabin has its own telephone for cabin-to-cabin calls. Ship-to-shore calls can be placed at the Reception Desk; the charges will be added to your shipboard account. Please note that mobile/hand phone coverage may be intermittent in some places due to the area’s topography.

Bhaya Cruises vessels have been built according to historic designs from a bygone era; therefore regretfully there are no facilities for convenient access for people with disabilities. We would like to thank you for your understanding.

Yes, we take the safety and security of our guests and crew seriously; hence, we have 24h security on board. The Captain and Cruise Manager are the Security Officers and you are welcome to ask about personal safety ashore or while cruising. Furthermore, jewelry and other valuables can be deposited in the safety deposit box at the Reception Desk. There are no safes in the cabins or suites.

We require all our guest’s names and personal data prior to embarking and also request to leave any questionable items at home. No weapons, firearms, ammunition, explosive devices and illegal drugs will be allowed onboard. This policy is to ensure your comfort and worry-free vacation so we strongly encourage your compliance.

There are no on board doctors as part of the crew. However, all vessels are equipped with First Aid Kits and a basic medicine supply. Please ensure you bring adequate supplies of prescription medications to cover the duration of your trip. We also recommend you bring medicines for colds, fever and diarrhea. Of course we hope you will not need them, but it is always better to be prepared. If a serious medical emergency require assistance from onshore, we will take you back to the pier within one (01) hour. If you or one of your cruise companions is feeling ill, please inform the Reception Desk immediately.

In case of urgency, our tender can return to pier to take you to the nearest hospital within 01 hour. The whole boat can also return to pier within 02 hours.

Yes, the life boats are located on the Sundeck; each accommodates a maximum of 12 people. Besides this, life vests are available in each cabin, under your bed, in the dining area under your chairs, and in the tender boat; so please check for those once on board. Guests are recommended to wear a life jacket for all excursions, kayaking and swimming activities.

Your safety is our number one priority. In case of emergency, please put on the life vest and gather at the reception area. Follow the instructions of the cruise manager or chief purser. Your cabin is also equipped with a hammer for breaking the window and an emergency lamp. Tender boats and life boats are ready and there are enough places provided for all passengers.

The reception area is the central point on board and our staff is on 24 hour standby behind the reception desk.

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This information is intended for Bhaya Cruises and will not be provided to any third party.